Updated : 21-Apr-2010

Getting Help

Help Using Computers & Programs

If you require help while working in computer labs, you may ask computer lab supervisors for assistance.

One-to-One help sessions with an IT Student Assistant are available upon request at the Help Desk office (located the in basement of Padre Arrupe Hall) or by phone on 262. These sessions are offered from Monday to Thursday from 10:00 a.m to 13:00 p.m., and according to the availability of student assistants.

Please use the following resources if you require further assistance:

  • Contact ITS Helpdesk in Madrid via the following means:
    • Email: support-madrid@slu.edu
    • In-Office: 
      • Monday through Thursday: 9am-1pm.
    • By Phone: 
      • Monday to Friday between 9am-1pm and 3pm-6pm at extensions 262 or 263.

  • Contact ITS Helpdesk in St. Louis, reachable 24x7 via the following means:

After-hours and weekend helpdesk support is not available in Madrid. All queries received outside Madrid IT office hours will be attended to the next working day.