Updated : 05-Sep-2017

2017, September 4

Known Issues After Migration to Office 365

ITS Madrid has received multiple queries related to Office 365. Please find below a list of known issues and corresponding advice from ITS Madrid:

  • Spam emails frequently delivered to users' Inbox:
    • Cause: the anti-spam filter in St. Louis is still being tweaked to function with Office 365.
    • Advice:
      • Pay particular attention when opening emails from unknown senders.
      • Do not click on suspicious links.
      • Mark spam emails as 'Junk.' Step-by-step instructions can be found here.
      • If you have any doubts regarding the authenticity of an email, contact ITS Madrid.

  • Trouble accessing Generic Email accounts:
    • Cause: the procedure for accessing generic email accounts in Office 365 is different.
    • Advice: review and follow the procedure detailed in this document.

  • Confusion between new Office 365 email address and SLU login username:
    • Cause: the new email address format is different from that of the SLU Net ID, thus causing confusion when some users try to log in.
    • Advice:
      • The SLU Net ID has not changed with the email migration. You always need to use you SLU Net ID to log in to SLU resources (including email).
      • Email addresses are different from your SLU Net ID generally follow the format firstname.primarylastname@slu.edu (with some exceptions). For example, your SLU Net ID may be jdoe1 and your email address john.doe@slu.edu
      • You cannot use your O365 email as username to log in to SLU online resources.
      • If you have trouble logging in to your O365 email, please consult the resources available on this page.

  • Long email addresses:
    • Cause: there is a high number of SLU Madrid users with two last names. When new accounts are created, the email system generates email addresses which automatically includes both last names.
    • Advice:
      • ITS Madrid requested that only the first last name (apellido) be used to create email addresses for all existing Madrid users prior to August 1st. Users whose SLU accounts were created past this date may have two last names in their email address.
      • If your email address is too long, please contact helpdesk@slu.edu and request that your email address be changed to your desired format.

For other queries regarding SLU Office 365 Email, please email support-madrid@slu.edu

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