Updated : 26-Sep-2016

Multi-Factor Authentication - What if I need help?

What if you need help?

We encourage users to carefully read and follow the instructions and tutorials and try to go through the steps by themselves. However, the resources listed below will be available for those students who may require assistance throughout the implementation of this system:

  • ITS Helpdesk in Madrid may be contacted via the following means:
    • Email: support-madrid@slu.edu
    • In-Office: 
      • Monday through Thursday: 9am-1pm.
    • By Phone: 
      • Monday to Friday between 9am-1pm and 3pm-6pm at extensions 262 or 263.
  • ITS Helpdesk in St. Louis, reachable via the following means:

Please remember that the IT Department will never request personal information or credentials via email.

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